By Anette GΓΌnther, Deputy Head of Mission and Embassy Departments, German Embassy in Kenya
Published: May 13, 2024
In the intricate world of diplomacy, language serves as both a bridge and a barrier. Recent interactions between the German Embassy in Kenya and representatives from various Somali ministries have highlighted a significant challenge: language proficiency. This article addresses the issue, recounts a recent incident, and outlines strategic recommendations to mitigate future misunderstandings.
The Incident and Its Implications
On May 5th, during an official meeting, a miscommunication with the Somali Minister of Defense underscored the gravity of the language barrier. The minister, feeling disrespected by the embassy’s inability to understand his English, expressed his offense, which momentarily strained diplomatic relations. Although the situation was subsequently resolved through direct communication between our ambassador and the Somali Prime Minister, it highlighted a recurring issue.
Identifying the Affected Parties
The language proficiency challenges are not confined to a single ministry but span several key departments, including:
1. Ministry of Interior Security and Federal Affairs
2. Ministry of Defense
3. Ministry of Health
4. Ministry of Foreign Affairs and International Cooperation
5. Ministry of Agriculture
6. Speaker of the House
7. Mayor of Mogadishu
8. Director General of Ministry of Transportation
9. Director General of Ministry of Interior Security
10. First Deputy Speaker
Strategic Recommendations
To foster effective communication and maintain robust diplomatic ties, the following measures are recommended:
1. Hiring Interpreters:
Engaging professional interpreters proficient in Somali and English for all future meetings is crucial. Given the potential sensitivity surrounding the presence of interpreters, we suggest utilizing our in-house staff, such as Sagal Duale or Muhidiin Ali, who are familiar with both languages and cultural nuances.
2. Document Translation:
All critical documents, agreements, and correspondence should be translated into both Somali and English to ensure clarity and prevent misunderstandings.
3. Use of Technology:
Leveraging video conferencing tools with real-time translation capabilities can facilitate smoother virtual meetings. Platforms like Zoom have proven effective in reducing resistance to the use of interpreters, as officials tend to be more open and less self-conscious in a virtual setting.
Cultural Sensitivity and Communication Strategies
Understanding and respecting cultural nuances are paramount in diplomatic interactions. The following strategies are advised:
1. Cultural Awareness:
English proficiency is a status symbol among the Somali elite. It is essential to approach language barriers tactfully to avoid offending officials who take pride in their English skills. Recognizing and respecting their efforts in communication fosters mutual respect.
2. Patience and Clarity:
Encouraging patience and clarity during discussions, allowing for slower-paced conversations and repeated confirmations, ensures mutual understanding and reduces the risk of miscommunication.
3. Staying on Topic:
Somali officials often engage in discussions beyond their immediate capacity, which can lead to cultural or linguistic misunderstandings. Prioritizing interactions with officials known for their communication skills and relevant expertise can enhance the effectiveness of our engagements.
By implementing these measures, the German Embassy in Kenya aims to overcome language barriers and strengthen its diplomatic and operational engagements with Somali ministries. The cooperation of all staff members in adhering to these recommendations is crucial for the success of our diplomatic mission.
Notes
a^ Anette GΓΌnther is the Deputy Head of Mission and Embassy Departments at the German Embassy in Kenya. Her experience in diplomacy and international relations provides valuable insights into the challenges and solutions in cross-cultural communication.
Credit:// π―π. ππππππ contributed reporting.
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